Hearing Loss FAQs


Please find below our most commonly asked questions regarding hearing loss and our hearing services. If you do not find what you are looking for we are always happy to answer your questions. Please call us or use the contact form on the left of this page to get in touch.

What should I do if I have a sudden hearing loss?

A sudden hearing loss is a hearing loss that occurs over less than 72 hours without an obvious cause such as an ear infection. It requires urgent medical attention. You should see your GP as soon as possible, or present to an emergency department.

Do I need a referral from a doctor for a hearing assessment?

No, you do not need a referral from a doctor to see an audiologist for a hearing assessment. We will ask for your doctor’s details at the appointment, but this is just so we can send them a copy of your test results. If you do not want us to contact your doctor please just let us know.

Are there any rebates available for hearing assessments?

Yes, if you are referred by your GP to us on a complex care plan or an Ear, Nose and Throat Surgeon or Neurologist has referred you to us there are some Medicare rebates available. Please be aware that the cost of seeing your GP or an Ear Nose and Throat surgeon can be more expensive than the amount Medicare will rebate, so unless you already have one of these referrals we do not suggest you get one.

If you are a member of a private health fund you may be eligible for a rebate on an assessment or on hearing aids. Please contact your health fund directly to see if you qualify for any rebates. No matter what health fund you are with, you can still see Hearing and Audiology, and as long as your insurance covers hearing assessments or hearing aids, you are eligible for that rebate.

Am I entitled to free hearing tests and hearing aids?

If you are an Australian Pensioner or Veteran you are entitled to free hearing services, including hearing aids, through the Office of Hearing Services Scheme. We can provide these services. Please see our Pensioners and Veterans page for more information.

How often should I have my hearing checked?

Hearing changes over time. Hearing and Audiology recommend having your hearing checked every two years if you do not have a significant hearing loss, and annually if you are wearing hearing aids or do have a significant hearing loss. We also recommend having your hearing checked at any time if you notice there has been a change.

How can I protect my hearing?

Please see our ‘Preserve Your Hearing’ page for tips and advice.

Do you work on commission?

No, our audiologists do not receive any incentives for recommending certain hearing aids or treatment plans to you. This is to ensure your best interests are always the priority and treatments are only ever recommended when they are clinically indicated. We are independently owned and operated, meaning we stock all the major hearing aid brands and will offer you independent advice on what is best for you.

Something else?

If you didn’t find what you were looking for here then have a look at our other FAQs:

Tinnitus FAQs

Hearing Services FAQs

Hearing Aid FAQs

For more detailed information on Hearing Loss look at our hearing loss pages:

Causes and signs of Hearing Loss

Hearing Loss in Children

Hearing Loss Treatments

Talking to a Loved One about Hearing Loss

Preserve Your Hearing

Hearing Loss Screening Test

Hearing ServicesAdult hearing tests and child hearing tests

For any other enquiries or to make an appointment call (08) 9388 8003 or book online. We have hearing clinics in SubiacoDuncraig and Geraldton.

Book an Appointment Today

For more information about our hearing healthcare services, please call (08) 9388 8003 or book online using the form below. We conduct hearing tests at our Perth based clinics, located in Subiaco and Duncraig, as well as at our Geraldton clinic.