I have found Hearing and Audiology staff very professional, friendly and experienced who all provide exceptional service especially Zoe who has been very informative and helpful in choosing the correct hearing aids for me. I highly recommend Hearing and Audiology.
Chantelle Maranta has been amazing whilst getting my first hearing aids. Nothing was too much trouble, she explained everything thoroughly and made me feel totally at ease. I cannot recommend her highly enough, thank you so much.
I have been going to Hearing and Audiology since April 2019, attending both Duncraig and Subiaco offices. My hearing and tinnitus issues have been in the very capable hands of Zoe Sampson. Zoe quickly put me onto a device to assist with the tinnitus at night time and I must say that my sleep has been improved. Zoe has explained all test results to me and advised on ways to improve my hearing loss and tinnitus issues. Zoe is extremely knowledgeable and explains things to you in a way you can easily understand and readily answers any questions you may have.
Just before Christmas 2019 I started using hearing aids for the first time, to assist with my loss of hearing and tinnitus. I now have no excuse for selective hearing and have already noticed an improvement!! My hearing aids are enabled for Bluetooth, which means once I pair my mobile phone to it I can make and receive calls via it. The day after I received my hearing aids I was shopping at my local supermarket and received a call from my wife. Here I was chatting away to her whilst pushing the trolley about. Next minute I saw this mother with two young daughters looking at me strangely – yes here is this man talking to himself! I told her that I was on the phone and this was going through my hearing aids – well she gave me that look that implied “yeah right” and quick walked away.
Zoe and her team at the front desks of both Duncraig and Subiaco are extremely polite and friendly. It is not often that you get “old fashioned” service like you do when you visit or call Hearing and Audiology. Keep up the great work and look forward to seeing you at my next visit, in 12 months.
Thanks so very much to the Duncraig team at Hearing and Audiology. The level of helpfulness and customer service is absolutely beyond the norm. I have had to attend appointments when I first received my aids to adjust sounds etc. Nothing was too much trouble for the gorgeous receptionist and the team . It has made a huge difference to my world. Sincere thanks. Wendy Hunter
Hearing & Audiology is a totally professional and quality organisation
I have severe bilateral hearing loss, a consequence of the treatment of cerebral malaria. I have been treated at Hearing & Audiology for about 10 years. I have only experienced the most professional, ethical and quality service imaginable from Gabe, Tina, Chantal and not forgetting Julie at Reception. Mostly Gabe has attended to me. There is no pressure and he always goes the extra mile. If you have any hearing loss, I recommend this company unequivocally.
Testimonial – Gordon Johnson
I have been client of Hearing And Audiology for six years. My experience gets better every time I visit. I have just had my hearing aids renewed and I have been amazed by the advances in hearing aid technology and the rigorous testing they are able to perform. All this for pensioner qualified assisted aids.
Testimonial – Tresha Goof
Julie gives outstanding customer service and goes above and beyond. Nothing is too much trouble. Thank you Julie!!!
Testimonial – Bruce Mutard
Tina and the team at Heading And Audiology gave exemplary service, recommending and fitting a new set of hearing aids that were transformative for me. They paid attention to detail and looked after me well. Highly recommended.
Testimonial – Rob Bennett
I have been a client of Hearing And Audiology in Subiaco for 10 years. In that time I have had
great assistance from them in advice, setting up and maintaining two generations of hearing
aids. In my 10 years I have seen a few audiologists (most recently Gabe Sobon), all of which
have been courteous and knowledgeable.
My hearing aids have greatly aided in my enjoyment of life as well as helping maintain professional
and social contact. My current hearing aids (which I have had for several months) are a real
improvement on my previous ones, they connect with bluetooth to my iphone which lets me listen
to news and music online through them without disturbing other people.
I can strongly recommend Hearing And Audiology as expert providers and maintainers of hearing aids.
Testimonial – Geoffrey Hewitt
Good afternoon I just had a lovely time with your representative Kristen.
I also had the fortune of having her last time, very very constructive, very explanatory, listens and waits for you to have your say before she comes back with very very good information regarding the whole set up.
Julie at the front desk is unbelievably polite and nice with phone calls to let us know that we have to come back in and I am more than happy for the association I had with this company from I think It was about 2013 and all I can say is from the top to the bottom keep up the good work thank you very much and Merry Christmas
I have been a client of Kerryn Sivwright for eleven years. During this time I have had regular appointments with her for help with my audiological concerns.
She is well qualified for the work she does as evidenced by her academic achievements. I have found Kerryn to be thorough and entirely professional in all her dealings with me. She has a very pleasant and caring disposition, always ready to address any concerns I raise.
I have been very fortunate and have received much help from Kerryn in making my life better.
“A Big Thank you to everyone at Hearing and Audiology”
In the last 24 years of my working life, I had been driving Taxi’s and therefore had the opportunity to take many people to and from medical appointments, including several different Audiology places. As one has conversations with its customers, I will not forget the stories about the satisfaction and unfortunately also quite often, the dissatisfaction with the service they had received. As the time had arrived where I also needed the service of an audiologist, I pondered which one to choose. Luckily I had the advantage of remembering all those good and not so good stories. Needless to say, I had an easy task to choose a right place, and that’s how I ended up at Hearing and Audiology. One thing still amazes me, having dealt with Duncraig and not to forget the Head Office in Subiaco, is the always friendly and helpful service I received every time, over the last 3 to 4 years. It’s just fantastic. I only can describe it as the good old fashioned service one used to get many, many years ago from most service providers. Therefore I would like to say a sincerely heartfelt thank you to everyone at Hearing and Audiology, and keep up the great work.
I’m very pleased with the hearing aids supplied by Hearing And Audiology. I find they help me a lot when I go dancing, which is about 5 days a week. They greatly help me indeed. For roughly 10 years I’ve been getting very good service at Hearing And Audiology. I’m sure everybody else who’s had service from here are satisfied too.
I have excellent, personal and efficient service from the ..
I have been a client of Hearing And Audiology since 1986. This was the year they diagnosed my industrial hearing loss. Since that time I have excellent, personal and efficient service from the audiologist and staff, from repairs to information on the latest hearing aids available. The service and help has been exemplary and I would recommend them to anyone with hearing problems.
you have continually provided a high quality of client …
Dear Vivienne, It has been my intention for some time to write my appreciation of your excellent service. When I made my first appointment with you in March 2009, I was desperately needing the services of an attentive, interested and competent Audiologist. At this time my old hearing aid from another hearing aid company had never worked and I was constantly without it, returning the hearing aid for correction only to find there was no improvement. By sheer good luck, I happened to phone your office where you treated my problem as an urgent case, assessed my hearing difficulties and quickly arranged for me to be fitted with your company’s hearing aid. This was an enormous improvement on the model from the previous hearing aid company. Since my initial appointment with you, you have continually provided a high quality of client service, I will always be grateful for your professionalism and kind assistance.” Best regards Jean du Buisson Perrine
without their prompt action I would have been left …
I would like to thank Hearing and Audiology staff and especially Tina Williams for saving the hearing in my left ear – without their prompt action I would have been left permanently deaf in that ear!
I have been most impressed and grateful to you and your …
For the past several years Gabe has kept me “tuned” into the world. I have been most impressed and grateful to you and your wonderful friendly caring staff, with a special thank you to Gabe.
I am extremely happy with the service of Hearing And Audiology
I am extremely happy with the service of Hearing And Audiology, in particular with the assistance I received from Tina. What a wonderful young lady! Tina has been extremely helpful and understanding throughout the time whilst I was deciding which hearing aids were the most suitable for me, for which I am very grateful. I must compliment the efficient staff from reception to accounts.
At the age of 101, nearly 102 how wonderful it is to hear …
At the age of 101, nearly 102 how wonderful it is to hear what people are saying. The skilled and welcoming staff at Hearing and Audiology have been responsible in achieving this for me. They have been looking after me for many years now and the personal attention I have received, the time taken to fully explain what is being done and the friendly atmosphere in the rooms combine to make each visit a happy occasion. I am very grateful that my profound deafness has been improved considerably by the caring and professional audiologists at Hearing and Audiology.
Good service, great staff and no more asking everyone to …
Excuse me, what did you say?” “If you are saying that more often, maybe it’s time to go to a good audiologist. Frightening thought? Not if you go to Vivienne & staff, they are friendly, cheerful and like a laugh and will quickly put you at ease – as they did me! They made sure I got the correct aids in 1987 and each year since then I have a check and occasionally upgrade to the latest model. Good service, great staff and no more asking everyone to repeat everything.
I have nothing but admiration for Hearing And Audiology.
I have nothing but admiration for Hearing And Audiology. At all times they advised me regarding what I needed and took a personal interest in my needs, so much so they could easily change their name to A.C.E.: A – Appreciation and Advice C – Courtesy and Caring E – Efficiency and Energy Attributes that most companies or people don’t have and it maybe because most of the consultants are family. If not, they are meant to feel that way just as their clients are made welcome. I now have the best hearing since it started to deteriorate some 15 years ago. Hearing And Audiology are professional in whatever they offer.
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